Bad Service

<p>I took out a consolidation loan with Old mutual in 2015 and later that year I went on Maternity leave and advised that my company will not pay however i will be claiming from my UIF maternity benefit which was not paid out for 3 months. I advised Old mutual of this however my account went into arrears until I manage to get a better job. On the 29th of December I spoke to a gentleman by the name of Samuel Lawrence and I made an arrangement with him, I advised him that i wanted to pay my arrears within 4 months and we came then came to an agreement that i will pay R2045.13 as of the 25th of February 2017. on the 25th of Jan they debited an amount of R1116.00 and I called and advised that I made an arrangement for R2045.13 I spoke to a different gentleman then and he advised that he will forward my request to Samuel and have it fixed, then on 25 Feb 2017 a debit order for R1116.00 went through successfully then when I call in I get excuses. 2 days down the line I get an SMS that they will be taking legal action against me but why? I called Old mutual today and spoke to a lady who then advised that If the 25th is on a weekend then they will debit on aworking day or before however I was informed that they have a Naedos tracking system and I wont have to worry about the pay date being on a wekend Samuel reassured me of this. What is most upsetting is the fact that I spoke to 2 more consultants who were very much aware that the 25th of Feb was on a Saturday yet they called and confirmed that all will be as I requested. I am so unhappy right now because I have plans and goals to achieve hence I made this arrangement however when i call them to fix this all i get is excuses and then I will have a default against my name and that will affect me. </p>