Bad Service

<p>On 1st Feb 2017 I sended my documentation to cancel my Max savings investment. On 4th Feb i recieved a email i have issings docs. I sent the missing docs immediate. I sent a follow up email no response was recieved. I contacted the call centre gave my policy number the consultant said it is going to be transferred to glacier. I told her i never asked for a glacier policy. She then said she is wrong it will be paid into my bank account. The consultant said it can be 21 days.</p> <p> </p> <p>Please advise on the above. Policy number ********** 6. I would like to know when I will recieve my money</p>