bad service
<p>on 2013 my mother took a funeral policy for her that covered her late husband me and her. When I turned 21year</p> <p>old I was then removed from the policy and my mom took another policy for me that covered me alone</p> <p>last year January she than lost her husband on the 11/01/2016 we when to old mutual at Maponya mall to claim only to find out the policy that covered my mom and her late husband</p> <p>lubes .</p> <p>we then asked the lady how came cause old mutual is still debiting my mom’s account for the two policy’s ?</p> <p>and my mom wasn’t informed about this and we never even received any letter about this.</p> <p>The lady then went to her system and checked for us what happened. I asked her to show me the policy numbers that she see on the system and she printed</p> <p>The policy’s numbers for us</p> <p> </p> <p>Standard funeral plan policy number 6966N ********** 58</p> <p>Standard extended funeral plan policy number 69662N ********** 42</p> <p>Standard extended funeral plan policy number 69668N ********** 02</p> <p> </p> <p>I then asked the lady who was assisting me that we never signed for the policy number 69668N ********** 02 and we don’t have the document for them we never received any thing</p> <p>For them . she then said its means it ***** I need to open the case for it . we opened the case for it and send the papers back to old mutual Maponya Mall branch</p> <p>She filled the case and told us we can’t stop the debit order until the investigation is finished . I only received a call once last year in February from a lady telling me that they have received the case and</p> <p>Will be in contact after the investigation but I never received a call after that not even an email.</p> <p>I want old mutual to pay all the premium that they took from my mother’s account paid back and cancel all the policy’s</p>