Bad service

<p>My husband has investment policy with old mutual since 2006and was supposed to mature in 2011. in 2009 he took out the money and continued with the policy until 2011 (maturity date) where he also took out the money and was advised that he can continue with the policy and increased the debit order amount and this one was supposed to mature this year in Nov 2016.last month in Oct 2016 just before the 15th we went to Old Mutual to confirm the policy maturity date and was advised that it is indeed maturing in Nov 2016 and we should come just after the debit order date (15th) to cash out. yesterday(16th Nov) he went there as advised nd to our suprise he was told the money has been re-invested and can only claim it next year in 2017 September....firstly he did not give authorisation to Old Mutual to re-invest the money, secondly old mutual did not even bother to contact him regarding this lousy decision about HIS MONEY...He was then referred to speak to the hEAD OFFICE WHERE HE SPOKE TO ARAFAAN KANEMEYER who claimed to be the manager in old mutual head office and informed my husband that it is ******* to withdraw his money according to some Finance act known by him, which he could provide proof......since when its ******* for one to claim his money back</p>