bad service

<p>Iam a client that stays in witbank and currently working at kg mall,last Tuesday I lost my grandmother and went to kg mall on thursday with all the required documents the service was so poor,representatives did not know how to process the claim and the Branch manager had attitude and she ended up telling me that I needed to get a stamp from home affairs, funny enough all my documents were stamped at a police stations I had certified I'd copies.I went back today and the branch manager said I must go to down town as they can not finde me on their systems.this needs to be addressed as this branch will make old mutual to loose clients.</p>