bad service

<p>Helo i had a old mutual retirement plan on the 4th of july i went to the branch at sasolburg to cancel the plan that i had with them ,i was the asked to submit my 3 months bank statement ann id copy and so i did then from the consultant who was helping me did not give any reference he just said that i will get a call from them and so i waited on them,on the 20 of july i called the call center trying to find out how far is the status of my application to cancel the plan they said that they do not have anything on their system then i went to the their branch and the i spoke to the branch manager her name is tania pillay but she too could not help me she just told me to re-apply to cancel the retirement plan meaning that i have to re-submit my documents again,what happend to teh first one that i did? that is my question why couldnt they pick it up on their system because when i log in to their website it still says its active and they still deduct it.</p>