Bad service

<p>I had an investment policy with Old Mutual for over two years. I decided to cancel the policy and I was told it would take 2 days to be paid out. I went to the Somerset west branch, completed all relevant documents including, banking details. After about a week of waiting got an SMS to say the money will be paid out in two days.</p> <p> </p> <p>A few days later I went back to the branch and I was told that my money will take 9 days to clear.</p> <p> </p> <p>A few days later I called the call center and I was told that the refund had not yet been authorised. They told me to resend my bank statements which I did.</p> <p>It is now almost 4 weeks and my money is still not paid out.</p> <p> </p> <p>This is really pathetic service from Old Mutual and really frustrating as the money is needed urgently.</p>