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bongani M

1 reviews | Active since May 2016

23 May 2016, 14:59

bad service

<p>Hi I recently placed a claim on my mothers investment today I received a call from a lady call Joyce with an attitude claiming that there is no policy to claim from even I've dealt with two other consultant from old mutual who told me there is a policy which has not been claimed which belonged to my late mother policy no. Is ***7 please sort this issue asap thank you.</p>

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Replies (3)
Old Mutual
Old Mutual's reply23 May 2016, 15:08
Official

Hi Bongani,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regard

Kareemah Sulayman

Complaints Management

Old Mutual
Old Mutual's reply15 Jun 2016, 13:57
Official

I refer to your recent complaint and assure you that this matter is receiving our attention.

I will keep you informed of the progress.

Regards

Carol Olckers

Complaints Assessor

Old Mutual
Old Mutual's reply17 Jun 2016, 06:28
Official

Dear Mr Madlala

I refer to my email of 15 June 2016.

On behalf of Old Mutual I sincerely apologise for the poor service you experienced and for any inconvenience this has caused you.

I confirm that claim is finalised and the funds were transferred to the relevant bank accounts. The funds will reflect in the accounts within two to three working days from date of payment.

Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor