NM
Nompumelelo M

1 reviews | Active since Dec 2012

20 May 2016, 08:03

bad service

<p>I took out a loan with old mutual,was handed over and i finished paying the loan.</p> <p>Now i dont understand why they failing to provide me with a paid up letter and its been 3 days that i have been phoning thiz guy called Deon from Mcs legal,i am applying for a place for me and my kids and all they need is the paid up letter and no one seems to care..thiz morning i phoned and they dropped the phone on me..im really tired of this now.his number is ***.am i supposed to suffer cause of a paid up letter? Am i supposed to sleep in the streets because deon wont give me MY PAID UP LETTER? PLEASE HELP.my number is ***</p>

0
Replies (2)
Old Mutual
Old Mutual's reply20 May 2016, 09:27
Official

Hi Nompumelelo,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards

Carol Olckers

Complaints Management

Old Mutual
Old Mutual's reply23 May 2016, 12:55
Official

Hi Nompumelelo

I refer to our recent email and trust that this matter was resolved to your satisfaction. Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor