bad service

<p>i went to old mutual on the 7th may 2016 to request money from my investment policies and they said it takes 5 working days at the branch at the branch i went to do this request.on the 10th i got an sms saying there is 9 dys clearance i dont know wht does that mean .i have been calling them since the 16 th checking why havent i received my money,they telling me about the 9 days clearance and another 5days working day.This morning i called them again begging them for that money because on the 20th my son is going for surgery.they told me there s nothing they can do i might get the money the following.I need that money my son is going for surgery on friday the 20th may i begged them i gave them my reason they just wont help.I dont what else to do.I demand to get my money today.Im not borrowing this money its mine i ve been saving hard for it and i need it for a serious matter</p>