Bad service

<p>Good Morning<br /> <br /> I had a policy with Old Mutual (Policy Number ***), I went to Old Mutual Queenstown branch Cathcart road on the 6th of April 2016 requesting smooth bonuses towards my policy. This is what happened.<br /> <br /> 1. They phoned head office and a quote was emailed and I was requested to sign it of which I did.<br /> 2. On the 11th of April I received an SMS saying I must submit outstanding documents.<br /> 3. I went to the branch to enquire about the outstanding documents which were not specific.<br /> 4. I submitted bank statements, I.D. copy and again I was asked to sign the quote of which I did.<br /> <br /> I feel I am being sent from pillar to post because the request was on the 6th of April 2016, it is now more than a Month and 2 weeks How long will it take for me to get what is due to me?<br /> <br /> Waiting to hear from you<br /> <br /> Thembisa Shirley Madywabe</p> <p>***</p>