BAD SERVICE

Went to the Branch on the 11th of April to cancel my two policies...they said i will get the money within 7 working days. I didn't get the money, then called the Call Centre. Consultant then advised me to go back to the branch to sign surrender forms. Went back to the branch on the 28th of April, did the same process. Now i called the Call Centre..they tell me the other policy has not been cancelled? Really now? What i must i do? Frustrating and irritating.