Bad service

My name is John Aubrey Bester id *** reference a299808b. I am finished work and have been a client of your company for 20 years. You have recieved my documentation documentation on the 6 of march already and yo my understanding it only takes 6 weeks for pay out. Its been almost 2 months and im still waiting your consultants cant give me a clear reason why, instead they are thumbsucking answers and making empty promises