Bad service

<p>I was a member of old mutual funeral from 2015 and a consultant named Sonti signed me and no documents were given. In Febraury 2017 I went to their Benoni branch for changes I was assisted by a male consultant. He assured all changes were a success and still no documents were given. June 2017 I was at their Springs branch to insure my newphew since his parents passed on. I made enquires of the changes I've made in February 2017 and I was notified than that the changes was unsuccessful by Nkele. Now after I insured my newphew I've picked up that they have been debiting for his insurance only. When I raise the matter with Sonti she send me om pillar to post. My concern is I'm never given any documents yet I'm debited every month. And what if the people I've added were to pass on they would never be covered since they only debiting my newphew's cover and my changes was also unsuccessful. I'm very disappointed with the service rendered by Old Mutual. </p>