BAD SERVICE

I was working for the Protea Coin Group, my provident fund was with Old Mutual. It clearly states on the policy 6 - 8 weeks for payment to be made. I resigned and left Protea Coin on 3 January 2015, after many calls back and forth to find out when my payment would be made, I discovered that Protea Coin had ********ly transferred my provident fund to a company I had never worked for. The new delay was Old Mutual waiting for a letter from my previous employer stating this, however on the paper work which had to be filled in, in order to have my provident fund paid out it clearly states that I had resigned/exited and not transferred. Irrespective of Protea Coin telling Old Mutual to transfer, what gave Old Mutual the right to do this, considering they had my paper work. Who did not bother to read through my forms? We are 4 months down the line and still no payment. I filled in an EFT transfer form which was only sent to me last week with the assurance that they had requested this claim be paid urgently (I need this as my child is going into hospital), a week later and still no payment, and nobody at your call centre can give me the administrators name and phone number. PATHETIC