Bad service

Very bad communication skills with clients, call a call center doing a follow up on your claim where old mutual paid into a wrong account. Always making promises to call you back or send you a text but nothing. I will never recommend old mutual to anyone. I put a claim for two pot in October 9th and I'm still waiting for old mutual to rectify and contact me. My last conversation was them was when I was assisted in one of the branches. I was promised by the call center agent that they will get back to me latest 16 December and still no communication or any way forward