ER
Eva R
1 reviews | Active since Aug 2020
03 Jun 2026, 10:20
Bad Service
I have an annuity investment with lad mutual which matured on the 11th may 2026, on the 22nd may 2026 I submitted the disinvestment documents to this day I have not heard any feedback from old mutual, when I call to find out on the update I am not being given any contusive answer instead I am taken from pillar to post. I am not happy with the service I am being given I want my money, I would not advice anyone to take on any products from old mutual. The is no communication from old mutual consultants.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
03 Jun 2026, 11:20Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Jun 2026, 11:20
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
ER
Eva R's updateReviewer Update
10 Jun 2026, 09:08I am awaiting my money,
ER
Eva R's update10 Jun 2026, 09:08
Reviewer Update
I am awaiting my money,
Old Mutual's replyOfficial
10 Jun 2026, 12:06Good Day Eva,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Jun 2026, 12:06
Official
Good Day Eva,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management