Bad service

I have a funeral policy, but i am struggling with the payout if this policy, there is no communication, for Old Mutual which is bad they deducting each month but yet, when one must claim no nothing, for a lousy R 10 000 or R 15 000, form was sent through last week thursday but till today not we had to borrow money and it must be paid back if there is someone that can just commincated with regards to this

My name is Rosette Bennett My contact details are ***