NN
Nasiphi N
1 reviews | Active since Dec 2024
30 Dec 2024, 12:51
Bad savings account review.
I have opened a savings account 2 months ago and I've agreed to an amount of R500 being debited from my account. The consultant explained to me that it was going to be 10 years but little did I know that from the amount I'm depositing into my savings account. Old mutual was going to debit it. It's been 2 months now and I'm so glad I checked my statement and the benefit has now reduced to a balance of R600 and a few odd. Why would I open a savings account if a company would deduct from these savings. I am not satisfied at all with this service.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
30 Dec 2024, 13:07Good day Nasiphi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Dec 2024, 13:07
Official
Good day Nasiphi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
NN
Nasiphi N's updateReviewer Update
31 Dec 2024, 01:33The only thing I want from Old Mutual is my money. I don't want any explanations or whatsoever just my money. Your consultant failed you by not explaining this properly to me before taking out the savings account so I know what I'm getting myself into.
NN
Nasiphi N's update31 Dec 2024, 01:33
Reviewer Update
The only thing I want from Old Mutual is my money. I don't want any explanations or whatsoever just my money. Your consultant failed you by not explaining this properly to me before taking out the savings account so I know what I'm getting myself into.
Old Mutual's replyOfficial
31 Dec 2024, 07:12Good day Nasiphi N, we sincerely apologise for the frustration you’ve experienced regarding your savings account with us.Your concerns are important to us, and we understand that clarity is vital when it comes to financial products. One of our complaint assessors will be in touch with you, and will assist you in processing your withdrawal promptly.
We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
Regards
Old Mutual Complaints Management
We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
Regards
Old Mutual Complaints Management
Old Mutual's reply31 Dec 2024, 07:12
Official
Good day Nasiphi N, we sincerely apologise for the frustration you’ve experienced regarding your savings account with us.Your concerns are important to us, and we understand that clarity is vital when it comes to financial products. One of our complaint assessors will be in touch with you, and will assist you in processing your withdrawal promptly.
We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
Regards
Old Mutual Complaints Management
We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
Regards
Old Mutual Complaints Management