Bad, poor and slow service from Old Mutual GS!!!

The level of service provided by the GS Mass Foundation is appalling to say the least. I tried contacting Old Mutual through their GS enquiries email regarding withdrawal of funds on Thursday 2 May and still have not received any response, be it call or email. I sent a follow-up email on the 10th of May and still have not received any response. This is not the first time this has happened so I am going to to cancel my investments with them, that's if they respond anytime soon. Poor, poor service. If a client needs funds it shouldn't take forever for Old Mutual to respond, they do not know what the situation is for requesting funds and what the circumstances are. I am disappointed in Old Mutual's customer service and slow turnaround times!