MW
Michael W
1 reviews | Active since Nov 2019
10 Mar 2026, 11:19
Bad Old Mutual Service
Hi. I previously complained about old mutual not paying my refund form August 2025. They have paid for Aug, dept, Oct, Nov. Now, I am still waiting for Dec, January, February and now March. My debit orders have been coming off since August 2025. How is it possible that debit orders from old mutual are not canceled. It's 8 months now. And the amount of R780. This is no small amount and I am not being tefumded
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Old Mutual's replyOfficial
10 Mar 2026, 13:03Good day Michael, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2026, 13:03
Official
Good day Michael, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management