lN
lucky N
1 reviews | Active since Feb 2020
24 Jan 2025, 11:49
Bad mutual
Very upset with the manner my claim case is being handled. Always same story every day even after numerous emails and proof of my last contribution but still no help. This is so unprofessional. RE: *** - Ref: [CASC***]
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
24 Jan 2025, 11:56Good day Lucky,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply24 Jan 2025, 11:56
Official
Good day Lucky,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
lN
lucky N's updateReviewer Update
28 Jan 2025, 11:21So basically thats how it works. You just send an automated reply and then forget about everything. No one has get back to me regarding this issue so far
lN
lucky N's update28 Jan 2025, 11:21
Reviewer Update
So basically thats how it works. You just send an automated reply and then forget about everything. No one has get back to me regarding this issue so far
Old Mutual's replyOfficial
28 Jan 2025, 11:25Good day Lucky,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Jan 2025, 11:25
Official
Good day Lucky,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
lN
lucky N's updateReviewer Update
31 Jan 2025, 14:43So here we are again after 7days and nothing so far. Even your consultants are pathetic. I so wish my money was not invested here. Should i beg for my money?
lN
lucky N's update31 Jan 2025, 14:43
Reviewer Update
So here we are again after 7days and nothing so far. Even your consultants are pathetic. I so wish my money was not invested here. Should i beg for my money?
Old Mutual's replyOfficial
31 Jan 2025, 14:59Hi Lucky,
We are very sorry to hear this. We can assure you that we are following up regarding this.
We are very sorry to hear this. We can assure you that we are following up regarding this.
Best regards,
Old Mutual's reply31 Jan 2025, 14:59
Official
Hi Lucky,
We are very sorry to hear this. We can assure you that we are following up regarding this.
We are very sorry to hear this. We can assure you that we are following up regarding this.
Best regards,