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TK
Thapelo K

1 reviews | Active since Jun 2020

19 May 2025, 10:33

Bad insurance

Old mutual has duplicated the funeral cover that I have for my mom and they're refusing to cancel the duplicate. I have been trying to explain to Thembeka unfortunately she is not allowed to assist clients with cancelations or something to that effect

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Replies (4)
Old Mutual
Old Mutual's reply19 May 2025, 10:48
Official
Good Day, thank you for sharing your experience. We understand your frustration regarding the duplicate funeral cover and the difficulty you've encountered in resolving this matter. Please know that your concerns are important to us.

A complaint assessor will reachout to you in 1 business day, to help you resolve the matter.

Regards
Old Mutual Complaints Management
TK
Thapelo K's update21 May 2025, 07:51
Reviewer Update
I thought you said the assessor will be in contact with me within 1 business day? I probably don't deserve to be your client
Old Mutual
Old Mutual's reply21 May 2025, 09:15
Official
Hi Thapelo,

We note your comments and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply21 May 2025, 12:48
Official
Good day, we can confirm that our team has been in contact with you and has resolved your complaint. Please accept our sincere apologies for any inconvenience caused.

Regards,

Old Mutual Complaints Management