Bad *********** service

I was informed in December 2017 my Retirement annuity was maturing in Feb 2018 and that I had to provide Old Mutual with an option of what to do. I contacted Old Mutual on 11 January 2018 and requested additional information on re-investing. I was not happy with what was received and decided to transfer the funds to Allen Grey and Informed Old Mutual of this and sent all required forms and documents to them on 23 January. I received a confirmation from Old mutual on the same date. On the confirmation was a table showing minimum and maximum processing days for each step of the transfer process which is equal to a maximum of 50 days (2 months). Imagine my surprise when almost 5 months later Allen Grey have been informed that Old Mutual was processing my transfer incorrectly and the process has to be restarted. Thank goodness I was not retiring as I probably would have starved to death waiting for the funds to be paid out