BAD IN EVERY WAY!!!!!!!!!!

Took up a cover with Old Mutual and requested for my debit date to be set as the last day of the month. Four days before month end Old Mutual debited my account, taking my last bit which is set for emergencies till actual pay day. My daughter became sick and I had to buy medication, attempted to dispute the debit but it did not allow. I then called the call Centre to confirm the debit date that is on their system, my call was answered by a very BORED, SLEEPY, UNBOTHERED, NO SYMPATHY consultant who did not help much, I am not even sure if she captured the cancellation I requested. I want this thing cancelled! I'm not going to have companies do as they please in my account!!!!!!!!!!!!!!!!!!!