Bad funeral claim service.

I am soo frustrated by old mutual, I want nothing to do with it ever. I recently did a funeral claim on the 6 July 2021, I was told I will receive money in 48 Hours till to date I am running around to get the money, I was asked for affidavit which I did and emailed on the 16.07.2021 still no money, no response. I have been calling with my airtime and visited the branch with my own petrol all these unnecessary costs and still no response. OM is really poor in service they don't care about their clients all they want is people's money. I have decided to cancel all my policies with them, to my surprise they will have to deduct R5 for my pension fund from now which will increase annually until the age of 65. Yhoo I really am disappointed. What can I do to get this matter resolved?