Bad for business

I missed one debit order and I made manual payment for it after a few days I noticed the direct debit was unsuccessful.

After making the manual payment for this missed direct debit. Another direct debit was collected for this missed payment.

I emailed and requested a refund. A refund was given note that no additional funds was gives for my bank charges nothing like that.

This is very bad. I am highly disappointed as it is affecting my finances negatively.

I need my direct debit to be collected at the end of the month, or I will have to change my payment method to manual payments because this is not on.

A direct debit was collected today for which month is it? And if it is for January 2025 why has it not been collected on the 31st of the month?

I would like someone to contact me to discuss this please. As I am very unhappy. And it is costing me. I am out of pocket and this is leaving me in a financial determent.