Bad financial customer service

The service of this place is extremely bad. I'd contact them regarding my claim of my provident fund on 3 March 2022. I was told that it will take up to 4-6 weeks for the money to be paid out. In the 6 week I phoned to ask will the claim still be paid out and was told the first person that assisted me did not submit the form correctly. The second guy told me he'll submit the form again but with an urgent message to notify SARS of the situation. I phoned again the following week luckily the same guy picked up the phone and escalate the claim again. In my 4 week of waiting I phoned again the lady told me still there's nothing that was reviewed by SARS yet but she'll try and escalate the situation again. On 16 May 2022 I phoned again and was told to confirm my cellphone number and the call centre agent will phone me the following day. There was no phone call. I also contacted one of my previous colleagues and asked how her claim was going and she told me the exact same thing happened to her. So this mean that this company train their staff to handle the client's needs in a bad way