MM
Manyefolo M
1 reviews | Active since Sept 2023
23 Jan 2024, 15:57
Bad experience with retirement fund
Mom passed away two years ago and had a retirement plan with Old Mutual but it’s been more than an month since the claim was submitted and everything was submitted no missing documents and they still have not paid out even till this day The incompetence is on another level they don’t care about anything and I see no reason to open anything with them be it retirement or insurance also bearing in mind that we also tried to claim 2years ago and we were given the runaround
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Old Mutual's replyOfficial
23 Jan 2024, 16:15Dear Manyefolo
Thank you for your Hellopeter review, we acknowledge receipt of your complaint. We take it seriously and will investigate thoroughly. Our goal is to resolve this to your satisfaction and improve our service based on your feedback. We apologize for any inconvenience and appreciate your patience as we work to make things right. One of our complaint's assessors will be in touch with you.
Sincerely,
Old Mutual Complaints Management Team
Thank you for your Hellopeter review, we acknowledge receipt of your complaint. We take it seriously and will investigate thoroughly. Our goal is to resolve this to your satisfaction and improve our service based on your feedback. We apologize for any inconvenience and appreciate your patience as we work to make things right. One of our complaint's assessors will be in touch with you.
Sincerely,
Old Mutual Complaints Management Team
Old Mutual's reply23 Jan 2024, 16:15
Official
Dear Manyefolo
Thank you for your Hellopeter review, we acknowledge receipt of your complaint. We take it seriously and will investigate thoroughly. Our goal is to resolve this to your satisfaction and improve our service based on your feedback. We apologize for any inconvenience and appreciate your patience as we work to make things right. One of our complaint's assessors will be in touch with you.
Sincerely,
Old Mutual Complaints Management Team
Thank you for your Hellopeter review, we acknowledge receipt of your complaint. We take it seriously and will investigate thoroughly. Our goal is to resolve this to your satisfaction and improve our service based on your feedback. We apologize for any inconvenience and appreciate your patience as we work to make things right. One of our complaint's assessors will be in touch with you.
Sincerely,
Old Mutual Complaints Management Team
MM
Manyefolo M's updateReviewer Update
25 Jan 2024, 12:13But even when the agents call they ask unnecessary questions honestly if my mom wanted any more people on her retirement fund she would have stated you are trying to be in bridge of contract by going against her wishes which is an unnecessary procedure honestly
MM
Manyefolo M's update25 Jan 2024, 12:13
Reviewer Update
But even when the agents call they ask unnecessary questions honestly if my mom wanted any more people on her retirement fund she would have stated you are trying to be in bridge of contract by going against her wishes which is an unnecessary procedure honestly