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Nombuso
1 reviews | Active since Feb 2022
22 Oct 2025, 08:46
Bad experience in claiming for the death benefit
The worst experience i've ever had claiming from my funeral policy. firstly the contact person i got was not interested in assisting me with claiming for the death, she was just interested in selling another cover. secondly, i eventually got hold of the contact centre number and they informed me of the required documents, which i emailed immediately thats on the 20th October. on the 21st October I call to check progress they tell me they have not received my documents.
i am very disapointed with the service i got from Old Mutual i will never recommend to anyone.
thirdly the contact centre staff needs some bit of training, theres no courtesy or empathy whatsover
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 Oct 2025, 09:13Good day Nombuso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Oct 2025, 09:13
Official
Good day Nombuso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
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Nombuso's updateReviewer Update
22 Oct 2025, 16:30Still the worst experience, i just confirmed with a few people that Old Mutual insure is the worst.
I am still not helped and the funeral is on Friday. They seem to confuse the products with the deceased policy.
I am so frustrated with Old Mutual, never ever insure with Old Mutual
I am still not helped and the funeral is on Friday. They seem to confuse the products with the deceased policy.
I am so frustrated with Old Mutual, never ever insure with Old Mutual
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Nombuso's update22 Oct 2025, 16:30
Reviewer Update
Still the worst experience, i just confirmed with a few people that Old Mutual insure is the worst.
I am still not helped and the funeral is on Friday. They seem to confuse the products with the deceased policy.
I am so frustrated with Old Mutual, never ever insure with Old Mutual
I am still not helped and the funeral is on Friday. They seem to confuse the products with the deceased policy.
I am so frustrated with Old Mutual, never ever insure with Old Mutual
Old Mutual's replyOfficial
22 Oct 2025, 16:50We note your message and can confirm that our team will provide you with an update via email.
Thank you.
Thank you.
Old Mutual's reply22 Oct 2025, 16:50
Official
We note your message and can confirm that our team will provide you with an update via email.
Thank you.
Thank you.