Bad Experience

So i have a policy at Mutual that was supposed to pay out. I have submitted all the documents as they requested more than once. So on the 30th of October i got an email confirming that they have received my documents and payout would be in 15days so i made plans accordingly. Anyways after 15 days i phoned them asking them what is going on and they wanted me to fill in more documents! so another 15 day so I arranged my things accordingly. I sent the new documentation in immediately and even emailed them. When i went to the old mutual branch after 10 days of this, they had more excuses and so send me 3 more forms to fill in and send. in other word another 15 days! i have even tried there so called online app but for some or other reason i cant register. I have emailed them numerous times about this as well and i never get a reply back. So the bad rating is based on very bad experience