TS
Tebogo S

1 reviews | Active since Jun 2021

03 Nov 2021, 13:55

Bad experience

I want to lay a complaint

You guys had an unauthorized debit order made into my account and when I go to the branch in Diepkloof square they instructed me to report it as *****. I am very furious because first I didn't authorize the debit order and money is taken out of my account and I have to again make means to go to the police station that's nonsense. I believe that every individual in that company has a target to reach & now old mutual employees does ***** to get commissions and I get to suffer. For such a big company this is unacceptable and *********. How do we even trust that you won't be *****ing from us. I want the recording of me accepting the debit order, I want the name of the person to who authorized this, I want my money and I will be taking this to the social media. And again if you don't refund your ********** funeral service debit orders then it's war.

Urgently call me on this number ***

0
Replies (1)
Old Mutual
Old Mutual's reply03 Nov 2021, 13:58
Official
Dear Tebogo S

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management