Bad customer services Investment withdrawal

Bad customer service I have an investment and requested a withdrawal on the 31st of January 2025. Submitted my Tax residency on the 11th of February few days later received an email that indidnt sign the form and didn't include my tax number if which I did, called the customer helpline onbtye 13 of February consultant didn't assist places me on called callbduration was 6mins, called again same day another consultant placed me on hold call duration 5mins and no one from old mutual called back.

I then resubmitted the tax residency document on the 14th February, called the customer center same day was On a call told the consultant not to place me on hold cause last two did and call was dropped, was placed on hold for 20mins till the call was dropped, to my disappointment still no help. Called again in the 17th of February 9mins on the call the lady said they received my information and the funds should reflect within 48 hours. Today is 21st February still no funds in my account, zero accountability from Old Mutal no communication on the delays.