Bad Customer Service, unsatisfactot

On the 28th I app**** for a loan, the consultant checked all my documents and told me I qualify for R10000 but I refused and said I will take R7000 because I am on maternity leave till the 23rd and await my UIF claim. I left the docs with the consultant because I needed get additional documents. Then he told me that the docs will be sent to Cape Town and they approved. The consultant then told me it is approved but only for R4000 after he captured the info that is on my payslip on his system and then he said payment will be made on Monday 02/02/2015 and he made me sign and initial a contract with loan amount and premium, only to get a disappointing message from the consultant that the loan is not approved after days of running up and down bringing docs that they required. Now I asked how many times does an application get approved and why confirm that payment will be made and make clients sign contracts if you still going to send it for another approval? He told me the lady at the Head Ofgice said the reason for not giving me a loan is cz I am on maternity leave and they will consider my application when I am back at work. Why waste people's time, because they should have just reje