ML
M L
1 reviews | Active since Jul 2021
03 Feb 2025, 10:39
Bad customer service poor withdrawal process
I have investment policy with old mutual , I am trying to withdraw money for the second but they're asking for documents I already sent and when i talk to the consultant she just kept quiet , this is frustrating the fact that its my own money just makes it worse!!!!
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Old Mutual's replyOfficial
03 Feb 2025, 10:49Good day M letsatsi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Feb 2025, 10:49
Official
Good day M letsatsi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management