sB
stewart B

1 reviews | Active since Mar 2011

30 Apr 2015, 14:19

Bad Customer Service Old Mutual Claims Department

Please be aware of old mutual bad customer service when you have to claim on any of the Greenlight life cover policy. I submitted a claim on the 2nd March 2015 and still struggling for the old mutual claims departments to process my claim.<br> <br> I have being a old mutual client for more than 10 years and this is the worst service ever received from old mutual.<br> <br> I have more than on policy with this company and any dealing with their claims department i feel i cannot trust a company with weak administration procedures.

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Replies (1)
Old Mutual
Old Mutual's reply30 Apr 2015, 15:16
Official
Hello bredenkamp,

I am sorry to hear about your service experience. We will contact you to resolve this matter.
Kind regards
Carol Olckers