Bad customer service from old mutual

Old Mutual has been my worst customer experience to date. At the beginning of August I requested for a breakdown of my policy, the call center staff was unable to assist me so I went ahead to send an email to their customer queries email. I have not received any feedback to date. To further show their bad customer treatment, they decided to change my debit order to the 25th, prior to my salary date, and without any instruction for me to do so. Terrible service. Can someone just get back to me!!!