BAD Customer service from Call *** Deline Aiguokhian and Branch

Call *** Deline Aiguokhian

I am not happy with how Deline handled the call, she spend about 34min explaining and not resolving my issue. When I try explain before I even finish without her listen attentively she will respond. After 34min in a call she told me she is not allowed to help one client for this long, mind you I was listening to her and all she was saying did not resolve my issue. She went as far as explaining that she cant help as the system is slow. i asked her to check only my missed payment that I had proof on my statement that are paid. to my surprise she cant go to archive date funny enough she did check records for 2017 but cannot do the ones I need clarify for 2019. Sometimes listening is a skill, I use my airtime and my time to call old mutual and at the end im not satisfied because of someone who went as far and explained things i did not query. my request was simple to check 2019, 2021 and 22 records that shows unpaid from old mutual system but on my bank statements are showing paid.

Before going to her, i was sent from one pillar to post and their system to verify your id is annoying, I cannot verify each time im moved from one to another. That automated system is **** just remind me why I have them if I cant get helped with just one query. I sent an email Tuesday to this day I was not contacted nor automated email was sent upon sending them an email. This is absurd :(

This issue need to be sorted, from the branch they did not help me because my driving license expired, I am talking about people who have my records and identity in their system. Why would someone deny me assistance?