BAD CUSTOMER SERVICE FOR A POLICY THAT HAD TO BE REINSTATED.

I have been a client of Old Mutual for about 8 years now. Been paying a life insurance policy for so many years WITHOUT FAIL. Due to financial reasons, in October of last year I asked for them to put it on a hold. I was told that I am able to reinstate it within 6 months and payments will continue. I was asked to fill in a reinstatement form of which I've done more than 2 months ago. Up to this day, Old Mutual customer service has been pathetic! They make me send documents back and fourth. Asked me to send in PDF format which I've done and now I'm being told no documents were received. To this day, I've had absolutely no feedback. I spoke to Shameelah in customer service recently and was promised to be called back by the end of her shift. This was 4 days ago, still no feedback. Denise has "escalated" the matter to back office but still no word of them. I will be taking this matter further and demand ALL my premiums back and I will take my business elsewhere. If service Is this bad, imagine how long it would take once a claim has to be done?!? I want ALL MY PREMIUMS BACK AND I AM OFFICIALLY DONE WITH OLD MUTUAL!!