TM
Thandi M
1 reviews | Active since Dec 2022
30 Dec 2024, 12:45
Bad customer service
I went to Old Mutual on the 27th Dec 2024 at Brits Mall. What a stinking attitude I received from the receptionist. 2 other employees were on their personal phones giving no attention to us clients sitting there...I had to wait for more than 30 minutes...ended up leaving as I could not stand being ignored like that. CUSTOMER SEEVICE IS KEY FOR ANY BUSINESS
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Old Mutual's replyOfficial
30 Dec 2024, 13:00Hi Thandi
Thank you for taking the time to share your experience at our Brits Mall branch on December 27, 2024. We sincerely apologize for the poor service you encountered and any frustration it caused you. Providing exceptional customer service is a cornerstone of our business, and it’s clear that we did not meet that standard during your visit.
We take your feedback seriously and will address these issues with our team to ensure this situation does not happen again. If you're open to it, we would appreciate the opportunity to discuss your experience further and see how we can make amends. We will be in touch with you via email for further information.
Regards
Old Mutual Complaints Management
Thank you for taking the time to share your experience at our Brits Mall branch on December 27, 2024. We sincerely apologize for the poor service you encountered and any frustration it caused you. Providing exceptional customer service is a cornerstone of our business, and it’s clear that we did not meet that standard during your visit.
We take your feedback seriously and will address these issues with our team to ensure this situation does not happen again. If you're open to it, we would appreciate the opportunity to discuss your experience further and see how we can make amends. We will be in touch with you via email for further information.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Dec 2024, 13:00
Official
Hi Thandi
Thank you for taking the time to share your experience at our Brits Mall branch on December 27, 2024. We sincerely apologize for the poor service you encountered and any frustration it caused you. Providing exceptional customer service is a cornerstone of our business, and it’s clear that we did not meet that standard during your visit.
We take your feedback seriously and will address these issues with our team to ensure this situation does not happen again. If you're open to it, we would appreciate the opportunity to discuss your experience further and see how we can make amends. We will be in touch with you via email for further information.
Regards
Old Mutual Complaints Management
Thank you for taking the time to share your experience at our Brits Mall branch on December 27, 2024. We sincerely apologize for the poor service you encountered and any frustration it caused you. Providing exceptional customer service is a cornerstone of our business, and it’s clear that we did not meet that standard during your visit.
We take your feedback seriously and will address these issues with our team to ensure this situation does not happen again. If you're open to it, we would appreciate the opportunity to discuss your experience further and see how we can make amends. We will be in touch with you via email for further information.
Regards
Old Mutual Complaints Management