bad customer service ever!

I was ill treated by OLD MUTUAL customer service rep. the guy was so mean to me.I requested a withdrawal from 1 of my investments so I received an sms to go to the nearest branch to sign some documents, so because i stay in soweto I went to DOBSONVILLE BRANCH where I was ill treated by QINISO MKHWA**** who told me that there is no way that I would be sent an sms to sign anything from old mutual.i tried to explain to him that i ddnt have my phone with me by that time to show him the message. He gave me the 'U WASTING ME TIME LOOK' and told me to go to someone else as I dont make sense to him.I told him that am not happy with his services and he told me that its my problem and that I can report him to his supervisor if i like and she was there as well and seemed like she is afraid of him as she said that she doesn't wanna talk to him anymore...imagine as if am borrowing money from Old mutual!! im even thinking of moving my business to another service provider because really I take customer service very serious and I just cant take an abuse from a consultant who doesn't seem to be loving his job.Old mutual must train their staff really because this si not the 1st time even in Randburg the same thing happened!!