Bad customer service

I've had an education plan with old mutual for 2 years now, on the 18th November 2020 I requested to have all the funds in both accounts withdrawn,I didn't have any response as to has it been processed or not, I even took the liberty to go to the Hammanskraal branch which was a waste of my time because I wasn't assisted with much. The lady assisting me stated that since I made the withdrawal request online and it only processed to have the amount in the long term account withdrawn and not the short account therefore there's nothing she can do to help me, I'll have to wait to have the money paid out before I can request to have the amount in the short term to be paid. I called through yesterday with the hope of being assisted requesting the withdrawal, I spoke to close to 3 or 4 consultants and each of them stated they'll transfer me to the relevant department that will assist me and the line disconnected while I was still holding to be transferred.

I'm very unhappy and dissapointed with the service that I've received from Old Mutual to that extend that I'm no longer interested in anything to do with old mutual because I've been very loyal over the years however now I can't be assisted with just a simple request.