NB
Nontando B
1 reviews | Active since Aug 2024
19 May 2025, 15:48
Bad customer service
Someone fruadulently opened a policy against my name on October 2024 Ive been calling for a refund on all my premiums but till today there’s nothing instead their call center urgents cut the call instead of giving me straight answers
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
19 May 2025, 16:10Good day Nontando,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2025, 16:10
Official
Good day Nontando,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
NB
Nontando B's updateReviewer Update
20 May 2025, 19:58So the best you can do with resolving the matter is to just ask for my Id number and then disappear
NB
Nontando B's update20 May 2025, 19:58
Reviewer Update
So the best you can do with resolving the matter is to just ask for my Id number and then disappear
Old Mutual's replyOfficial
20 May 2025, 20:19Good day Nontando,
We can assure you that our team is actively looking into this matter and will be in touch to assist. We appreciate your continued patience.
Kind regards
Old Mutual Complaints Management
We can assure you that our team is actively looking into this matter and will be in touch to assist. We appreciate your continued patience.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 May 2025, 20:19
Official
Good day Nontando,
We can assure you that our team is actively looking into this matter and will be in touch to assist. We appreciate your continued patience.
Kind regards
Old Mutual Complaints Management
We can assure you that our team is actively looking into this matter and will be in touch to assist. We appreciate your continued patience.
Kind regards
Old Mutual Complaints Management