NM
Nani M
1 reviews | Active since Jun 2017
11 Nov 2025, 14:17
Bad customer service
Frustrating Experience with Old Mutual Call Centre - Poor Customer Service I'm extremely disappointed with the service I've received from Old Mutual's customer care. I asked Old Mutual to stop my debit order because I won't be able to keep up with the payments for my investment account. They then asked for my statement and id number, which i provided. To date I have not received any confirmation letter that my request has been actioned. What kind of service is this?
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Old Mutual's replyOfficial
11 Nov 2025, 15:24Good day Nani, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Nov 2025, 15:24
Official
Good day Nani, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management