KM
KGOMOTSO M
1 reviews | Active since Apr 2023
13 Aug 2025, 16:33
BAD CUSTOMER SERVICE AT OLD MUTUAL
I have lodged a claim on the 7 July 2025 for late mother. I received an sms that said they were recalculating the claim. I have been sending emails on a weekly basis and still no feedback from Old Mutual. I went to their office in Carnival Mall and I haven't received any assistance. I hope they will see my review and they will respond. Old Mutual, I want what is mine because I have submitted all the documents and nothing is stopping you from processing my claim.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
13 Aug 2025, 17:54Hi KGOMOTSO
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply13 Aug 2025, 17:54
Official
Hi KGOMOTSO
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
KM
KGOMOTSO M's updateReviewer Update
14 Aug 2025, 11:13Hi Old Mutual,
I received a positive response from your office. The money has been paid and honestly, It is not supposed to go this far for one to get a response, this was supposed to have been resolved at your offices.
I thank you for my payment and I hope the customer service improves.
I received a positive response from your office. The money has been paid and honestly, It is not supposed to go this far for one to get a response, this was supposed to have been resolved at your offices.
I thank you for my payment and I hope the customer service improves.
KM
KGOMOTSO M's update14 Aug 2025, 11:13
Reviewer Update
Hi Old Mutual,
I received a positive response from your office. The money has been paid and honestly, It is not supposed to go this far for one to get a response, this was supposed to have been resolved at your offices.
I thank you for my payment and I hope the customer service improves.
I received a positive response from your office. The money has been paid and honestly, It is not supposed to go this far for one to get a response, this was supposed to have been resolved at your offices.
I thank you for my payment and I hope the customer service improves.
Old Mutual's replyOfficial
14 Aug 2025, 11:16Hi Kgomotso
We understand your concerns and frustration with your situation. We are happy to hear that your matter has been resolved and your funds have been processed.
We are thankful for your feedback and will work to improve our systems and service delivery. Thank you yet again for choosing Old Mutual.
Regards
Old Mutual Complaints Management
We understand your concerns and frustration with your situation. We are happy to hear that your matter has been resolved and your funds have been processed.
We are thankful for your feedback and will work to improve our systems and service delivery. Thank you yet again for choosing Old Mutual.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2025, 11:16
Official
Hi Kgomotso
We understand your concerns and frustration with your situation. We are happy to hear that your matter has been resolved and your funds have been processed.
We are thankful for your feedback and will work to improve our systems and service delivery. Thank you yet again for choosing Old Mutual.
Regards
Old Mutual Complaints Management
We understand your concerns and frustration with your situation. We are happy to hear that your matter has been resolved and your funds have been processed.
We are thankful for your feedback and will work to improve our systems and service delivery. Thank you yet again for choosing Old Mutual.
Regards
Old Mutual Complaints Management