MJ
Mamello J

1 reviews | Active since Dec 2016

10 Jun 2022, 10:11

Bad customer service

Old mutual sent me an email saying my tax free savings plan has been cancelled. Nvm that I had a consultants emailing me responding to an email from Feb and confusing the hell out of me. I don’t think they read before responding. I had withdrawn did a request on that same tax savings account I don’t even know how far that is. I am so frustrated!

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Replies (2)
MJ
Mamello J's update10 Jun 2022, 10:32
Reviewer Update
My policy has been cancelled without my knowledge. How do you just cancel a policy without relevant documentations and the policy holders authority?
MJ
Mamello J's update14 Jun 2022, 10:47
Reviewer Update
I am still waiting for a response. Still haven’t received the money I withdrew/requested last week Monday,not even POP and 7 days is over!