AL
Anneline L
1 reviews | Active since May 2025
25 Mar 2026, 08:38
Bad Customer Service
Its been 3 weeks now that i am struggling to get my refund from Old Mutual, my policy was cancelled but they still deducted the money now its a hassle to get it back.
And i have been sending proof of deduction and account details numerous times with no luck.
Never again.
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Replies (1)
Old Mutual's replyOfficial
25 Mar 2026, 08:57Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2026, 08:57
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management