KZ
Kayise Z
1 reviews | Active since Jan 2017
06 Sept 2023, 14:19
Bad Customer Service
Here I go again, it looks like Coeen Aahuizen is the only person who knows what to do when a customer wants to withdraw funds. On the morning of 04 September 2023 I emailed all the relevant documents to you and the application has not been processed, even if I sent and email there is no feedback. Can I please get an update with regards to this application.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
06 Sept 2023, 14:24Dear Kayise
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply06 Sept 2023, 14:24
Official
Dear Kayise
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
KZ
Kayise Z's updateReviewer Update
12 Sept 2023, 10:21Good morning Old Mutual, thank you very much fo Coleen assisting me with this matter. She is a Heroe and shoul train your customer service Agents on the company processes and updating of customer on the progress of their application. Big ups to you once again 👏
KZ
Kayise Z's update12 Sept 2023, 10:21
Reviewer Update
Good morning Old Mutual, thank you very much fo Coleen assisting me with this matter. She is a Heroe and shoul train your customer service Agents on the company processes and updating of customer on the progress of their application. Big ups to you once again 👏