JK
Juliet K
1 reviews | Active since Sept 2021
29 Jan 2026, 20:04
Bad customer service
Am Rosina, my daughter paid money into my police by mistake, now old mutual doesn't want to pay money back. Its been 3 month they are taking me from pillar to post. Am doable with chronic. Its been 3 months they be been promising me lies at the same time they are still debiting monthly premiums. My number is ***.
Im soo disappointed, and angry, as am been taken advertage of. I use petrol to come and check the progress at jubilee mall.
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Old Mutual's replyOfficial
29 Jan 2026, 20:07Good day Juliet,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2026, 20:07
Official
Good day Juliet,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management