Bad customer service

Good day<br> <br> I cancelled 2 of my policies with old mutual on the 6th of january 2016, on the 11th january monday i received an email to say i should resend the 1st page of the form as the tick that i have put is not visible. I ticked the 1st page and resent the page to [Email Removed] and specified to be notified when the form is received. No response till today. I sent another email today to the same address around seven in the morning, still no response. I just want to know if u have received the form please. By the way your customer service line always say its experiencing technical problems. Then how do i get hold of old mutual to find the status of the cancelled policies then. Please help